> ## Documentation Index
> Fetch the complete documentation index at: https://docs.watx.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Watx is a WhatsApp-first customer messaging and CRM platform — one shared inbox for WhatsApp, Instagram and your website, with contacts, automations and AI agents behind it.

Watx turns WhatsApp, Instagram and your website into one shared inbox, and keeps
a CRM, an automation engine and AI agents behind it. The conversation is the
record: contacts, deals, campaigns and sales documents all hang off it.

Everything lives in a **workspace** — one per business. A single login can belong
to several workspaces, which is how agencies run a dozen clients side by side.

## Who it is for

* **Business owners and operators** setting Watx up and working in it daily.
* **Agencies** running several client workspaces from one login.
* **Developers** integrating through the public REST API and webhooks.

## Three channels, one contact

| Channel       | What it carries                                                                                                        |
| ------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **WhatsApp**  | The official Meta WhatsApp Cloud API — your own business number, your own approved templates, your own quality rating. |
| **Instagram** | Direct messages, story replies and public comments on your posts.                                                      |
| **Website**   | An embeddable chat widget that lands in the same inbox.                                                                |

The same person who messages you on Instagram and later writes to your WhatsApp
number is one contact with one history, not three separate threads.

<Note>
  WhatsApp has rules Watx does not control. You can reply freely for 24 hours
  after a customer's last message; outside that window only a template approved
  by Meta will send. See [The 24-hour window](/whatsapp/messaging-window).
</Note>

## Start here

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/getting-started/quickstart">
    Sign up, name your workspace, start your trial, connect WhatsApp and send
    your first message.
  </Card>

  <Card title="Core concepts" icon="book-open" href="/getting-started/concepts">
    Workspaces, members, contacts, conversations, templates, automations, flows
    and agents — and how they differ.
  </Card>
</CardGroup>

## Channels

<CardGroup cols={3}>
  <Card title="WhatsApp" icon="whatsapp" href="/whatsapp/overview">
    Connect your number, build templates, run broadcasts and campaigns.
  </Card>

  <Card title="Instagram" icon="instagram" href="/instagram/overview">
    DMs, story replies, comment triage and comment funnels.
  </Card>

  <Card title="Website chat" icon="globe" href="/website/overview">
    An embeddable widget that feeds the same inbox.
  </Card>
</CardGroup>

## Work and automate

<CardGroup cols={2}>
  <Card title="Inbox" icon="inbox" href="/inbox/overview">
    The shared inbox: threads, assignment, notes, templates and media.
  </Card>

  <Card title="Contacts" icon="users" href="/contacts/overview">
    Contacts, fields, tags, segments and the activity timeline.
  </Card>

  <Card title="Automations" icon="bolt" href="/automations/overview">
    Trigger, steps and branches — the channel-agnostic engine.
  </Card>

  <Card title="Flows" icon="diagram-project" href="/flows/overview">
    The WhatsApp chatbot builder: a graph of typed nodes per conversation.
  </Card>

  <Card title="Forms" icon="clipboard-list" href="/forms/overview">
    Hosted forms and booking pages that feed contacts and automations.
  </Card>

  <Card title="AI agents" icon="robot" href="/ai-agents/overview">
    Configure a persona, knowledge and skills — then let it answer or draft.
  </Card>
</CardGroup>

## Extend

<CardGroup cols={2}>
  <Card title="Integrations" icon="plug" href="/integrations/overview">
    Shopify, WooCommerce, Razorpay, Google, Zapier, n8n and sales documents.
  </Card>

  <Card title="API reference" icon="code" href="/api/introduction">
    The public REST API and outbound webhooks.
  </Card>
</CardGroup>